Customer Service

We will be happy to assist you with any questions you have regarding existing orders, warranty information, or the ordering process. We are available Monday through Friday, 8:30am – 4:00pm eastern time. To reach a customer service representative, please email us at Info@hailfellowfurniture.ca

Our Measurements

We round our measurements in our catalog and on our website to the nearest inch. If you would like more exact measurements or other dimensions please call.

Custom Orders

On custom orders, we require a $500 design deposit to initiate drawings for your approval. The deposit will be credited to your order. Due to the extra development involved, build times on custom-designed pieces are generally 2 to 4 weeks longer than standard pieces. Please contact us for details about our custom design process.

Delivery

Our furniture is made to order, requiring build times prior to shipping. Due to demand, wait times are between 3 - 6 months. Delivery takes an additional 2 to 6 weeks depending on your location. When your order is nearing completion, we will contact you to schedule a date and time for delivery. Smaller items may ship via Canada Post (fully insured) at our discretion. If your order is shipped Canada Post, a tracking number will be emailed to you. Please advise if you prefer a specific location for the driver to leave your package.

Will It Fit In Your Home?

Some of our pieces are quite large. To keep delivery day from turning into a big disappointment for everyone please help us make sure your furniture will fit into your home beforehand. This means that pieces must fit through doors, into elevators, up stairs, around corners, and past any other obstacles that might stand in the way. If you have any doubts at all, let us know when you place your order. By ordering your piece you agree to the measurements you provided and Hailfellow Furniture is not liable for undeliverable items do to provided measurements.

Bed Sizes

Most of our beds can be ordered in a range of sizes: California King, King, Queen, Full, and Twin. Slat support systems for mattresses rest on lip rails attached to the side rails. King size beds have center slat tension braces to meet mattress support requirements. To learn more about bed modifications such as low footboards and platform styles, please email info@hailfellowfurniture.ca.

Our Finish

We prefer to use a hard wax oil products such as Rubio Monocoat, Osmo or a combination of Oil and shellac finishes. This allows air and sunlight to naturally color the wood and simplifies repair process. The oil penetrates the surface of the wood, adding greater visible depth to the wood, revealing the grain pattern. Oil and shellac finishes are durable and age gracefully as the wood’s natural patina emerges.

International Orders

We currently only offer shipping within Canada and the USA.